SHIPPING FAQ

FREE SHIPPING
If the items in your order which qualify for 'Free Shipping' total $100 or more, your order ships FREE! Shipping within the USA 48 States is free for orders over $100 shipped with UPS Ground. AK/HI, US Territories, VI/PR, APO/FPO, and all other international countries are not included. Please provide street address for special shipping deal, UPS does not deliver to PO Box.

Order subtotal from $1 - $99.99 = $7.95 Flat Rate Shipping 5 - 7 Business Days.
Order subtotal from $100+ (after all/any discounts) = Free Shipping 7-14 business Days.

SHIPPING TIME
All orders are processed at noon PST. Orders placed with flat rate or free shipping will leave our warehouse within 1-2 business days. Orders placed with expedited shipping (UPS Ground 5 Business Days, 3 Business Days, 2 Business Days, and Next Day Air) are processed for shipping same day as long as they are placed/paid for BEFORE noon PST. Orders placed after noon PST will move for processing to the next business day.
Please refer to the chart below for expedited shipping times.**


Time in transit will depend on the chosen shipping method. Standard shipping is typically 5-7 business days. We recommend leaving plenty of time for delivery and for items to reach your event, especially for larger orders. Please refer to the map below for standard shipping times.
This map is meant to be an estimate of delivery times by UPS and is not a guarantee of service.


**HANDMADE ITEMS

Please keep in mind that most handmade and custom orders require at lease 1-2 business days to make before shipping.

EXCHANGES
Changed your mind about an size/color/item? Welcome to return it back to us for an exchange for another size/color/item if still in original/sealed condition. First, please place a new order for the items you want. Then please return the items you want to exchange for a full refund of merchandise returned minus actual shipping of original shipment to you. Please do include both the order # of the original & new order number in documentation along with your return. We will take exchanges up to 60 days from date your order was delivered. Shipping costs both ways are not refundable.

RETURNS
Your satisfaction is important to us. If, for any reason, you are not satisfied with your purchase, please return it to us within 60 days in the original packaging and original new condition. Used/unsealed items will not be accepted. Purchase price minus 10% restocking fee will be refunded back to your account. Shipping fees are not refundable. Please send us an email at info@balsacircle.com with any questions you may have. Buyers will be responsible for shipping back to us for refunds. Shipping costs both ways are not refundable.

***All merchandise returned that is opened or not in original packaging will be discarded. No refunds or exchanges will be issued for such merchandise.***

To return your order: Please email us at info@balsacircle.com with your order number, the items you'll be returning, and your return tracking number. A tracking number is required for all returns, otherwise we can not submit the refund.

REFUNDS
Refund are issued within 24 -48 hrs. Please allow 3-5 business days for your refund to process. Your refund will be applied to the original card/bank/PayPal account used to purchase the items.